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Support at Home

Self-Managed Support at Home (formerly Home Care Packages)

More choice, more control — with friendly support when you need it.

How it Works

Why Self-Managed?

With Self-Managed Home Care, you stay in charge of your care and your budget. Choose who supports you, when they visit, and what they help with — all while Sensible Care is here to guide you every step of the way.


This option gives you more independence, flexibility, and value from your Support at Home (formerly Home Care Package) funding.

Two women sharing a warm, intimate conversation outdoors

What Is Self-Managed Home Care?

You can use both registered carers and independent workers, including people you know or trust.

You choose who provides your care

You decide when services happen and how often

You manage your care budget, with help from us if needed

We handle the admin, like setting up agreements and processing payments

How Sensible Care Supports You

You’ll get more hours of care for your money — without giving up support. Even though you manage your care, we’re here to help.

Explaining what your funding can be used for

Helping you set up services and find trusted support workers

Making sure you stay on budget

Managing your invoices and payments for you

Providing expert advice when things change

Managing your invoices and payments for you

Providing expert advice when things change

Is This Right for Me?

Self-managed care could be a great fit if:

You want more say in who helps you and when
You already have carers you like or want to choose your own
You’re confident managing your schedule or have someone to help
You want better value from Support at Home (formerly Home Care Package)
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Our Support Care

Why Choose Sensible Care?

Low fees, more care

Flexible support — we’re here when you need help

Clear advice, simple processes

No hidden costs or lock-in contracts

Real people you can talk to anytime

No hidden costs or lock-in contracts

Real people you can talk to anytime

Fair, Honest Pricing that Gives You More

Stay in control, pay less, and enjoy the freedom to choose the care that fits your life.

Service Type
Description
Price (per hour)
Care Management
Ongoing support to plan, coordinate and monitor your services under Support at Home
$99
Restorative Care Management
Goal-oriented planning, monitoring and coordination under the Restorative Care Pathway
$149
Consumer Note

Care Management fees are funded directly from your Support at Home budget and appear in your monthly statement. The amount of Care Management you receive is determined by your Support at Home classification and the needs identified in your care plan.

Prices shown are a 60-day average as at November 1, 2025 and may vary slightly based on your location, service needs, and the rates you agree with your selected service providers.

Service Type
Description
Price (per hour)
Domestic Assistance
General house cleaning, laundry, shopping support
$65
Garden and Yard Maintenance
Lawn mowing, pruning, light garden upkeep
$78
Home Maintenance
Basic maintenance
$75
Meal Preparation
In home or community
$65
Meal Delivery
Pre-prepared Meals (e.g. Lite N’ Easy)
Supplier cost + 10% per meal Administration Fee
Consumer Note

The Administration Fee covers provider overheads such as Care Manager review of suitability, supplier checks, compliance requirements, education and invoice processing Under Support at Home.

The cost of a delivered meal is split into:

  • 70% (meal preparation and delivery) – claimable from your funding.
  • 30% (ingredients cost) – payable directly by you to the meal supplier.

Prices shown are a 60-day average as at November 1, 2025 and may vary slightly based on your location, service needs, and the rates you agree with your selected service providers.

Service Type
Description
Price (per hour)
Social Support
Companionship, cultural support, group or individual outings, digital literacy, personal affairs assistance
$67
Personal Care
Assistance with bathing, grooming, dressing, mobility, continence (non-clinical), medication prompts
$67
Flexible Respite – In Home / Community
Flexible respite care delivered at home or in the community
$67
Direct Transport
Provision of a car and driver for group and individual transport services
$67
Indirect Transport
Taxi / rideshare services (e.g. Cab charge)
Supplier cost + 10%
Administration Fee
Therapeutic Services for Independent Living
Service Type
Description
Price (per hour)
Massage Therapy
Therapeutic massage
$169 per hour
Other Therapeutic Services
Acupuncture

Chiropractic

Diversional therapy

Art therapy

Osteopathy
Client’s chosen Associated Provider’s price + 10% Administration Fee
Consumer Note

The Administration Fee covers provider overheads such as Care Manager review of suitability, supplier checks, compliance requirements, education and invoice processing.

All therapeutic services must be delivered by a qualified practitioner, registered with the relevant professional body where required, consistent with the requirements of the Support at Home Rules

Prices shown are a 60-day average as at November 1, 2025 and may vary slightly based on your location, service needs, and the rates you agree with your selected service providers.

Service Type
Description
Price (per unit)
Nursing – Registered Nurse
Clinical care
$129 per hour
Nursing – Enrolled Nurse
Clinical care under RN delegation
$99 per hour
Physiotherapy
Ongoing standard service (45 min)
$159 per service
Podiatry
Ongoing standard service (foot care, nail care, assessment, treatment)
$157 per service
Occupational Therapy
Functional assessment, equipment prescription, home safety
$189 per hour
Speech Pathology
Communication & swallowing therapy
$189 per hour
Diet and Nutrition
Nutrition assessment & planning
$219 per hour
Exercise Physiology
Assessment & therapy
$189 per service
Other Allied Health / Therapies
Social work

Aboriginal or Torres Strait Islander

Health Practitioner/Worker Support

Psychology

Counselling or Psychotherapy

Music therapy
Client’s chosen
Associated Provider’s
price + 10%
Administration Fee
Consumer Note

The Administration Fee covers provider overheads such as Care Manager review of suitability, supplier checks, compliance requirements, education and invoice processing.

Download Our Free Info Kit

New to In-Home Care?

Discover how home care and disability support can assist you or your loved ones, how to get started, and what funding is available.

Thank you! Hit the button below to download the info kit.
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Supporting Individuals & Families Australia-Wide

Available Australia Wide

No matter where you live, our team can coordinate your care.

We provide care-managed support in cities, towns, and regional communities right across Australia — so you can stay independent at home, wherever home is.

Real Stories. Real Care.

Client Stories

Professional, friendly, efficient, and really caring about excellent care for my mother. The admin team and carers were so beautiful to her.
Kathryn Dempsey
Google Review
We have Aria and she is helpful and caring person. They have good customer service and experience and I really glad to use them after lengthy research into options.
Renee Lucas
Google Review
I can't speak highly enough about Sensible Care. Aria exudes warmth, kindness & compassion. She & her team are knowledgeable, available and above all empathetic. They all treated my father who suffers from Dementia with tenderness
& respect.
Maree Cecchin
Google Review
Very prompt communication and service, have had only positive experience with this provider. Emily is an absolute treasure! Friendly, warm, very efficient.
Brigita Litte
Google Review
The case managers and management team will go out of their way to help and accommodate your needs.They are truly the best care you can get.
Tara Saffet
Google Review
Professional, friendly, efficient, and really caring about excellent care for my mother. The admin team and carers were so beautiful to her.
Kathryn Dempsey
Google Review
We have Aria and she is helpful and caring person. They have good customer service and experience and I really glad to use them after lengthy research into options.
Renee Lucas
Google Review
I can't speak highly enough about Sensible Care. Aria exudes warmth, kindness & compassion. She & her team are knowledgeable, available and above all empathetic. They all treated my father who suffers from Dementia with tenderness
& respect.
Maree Cecchin
Google Review
Very prompt communication and service, have had only positive experience with this provider. Emily is an absolute treasure! Friendly, warm, very efficient.
Brigita Litte
Google Review
The case managers and management team will go out of their way to help and accommodate your needs.They are truly the best care you can get.
Tara Saffet
Google Review
Questions & Answers

Frequently Asked Questions

Can't find what you're looking for? feel free to reach out to our dedicated support team for help.

How do I get started?

Getting started with Sensible Care is simple — and we’re here to help every step of the way.

  1. Contact us: Give us a call or send us an email. We’ll have a friendly chat to understand your needs and answer any questions.
  2. Free consultation: We’ll explain your options clearly, including government funding like Home Care Packages, the Support at Home program, or NDIS — depending on your situation.
  3. We do the paperwork: If you decide to go ahead, we’ll guide you through the setup or switching process and handle the paperwork for you.
New to In-Home Care?

If you’re new to in-home care, don’t worry — we’re here to make it easy.



In-home care means getting the support you need while staying in your own home. This can include help with:

  • Cleaning, cooking, and daily tasks
  • Showering, dressing, and personal care
  • Nursing care at home
  • Transport to appointments
  • Social visits and companionship
  • Physiotherapy to help with strength, balance, and recovery
  • Podiatry to help care for your feet and keep you mobile
  • NDIS services if you are living with a disability — we support both self-managed and plan-managed NDIS participants

We’ll take the time to understand what matters to you, and match you with the right supports.



We can also help you apply for government-funded care, like Home Care Packages, the new Support at Home program, or the NDIS, depending on your needs.

How does the new Support at Home program work?

The Support at Home program is a new government initiative starting on 1 November 2025. It’s designed to help older Australians stay independent and live safely at home for longer.

This new program will replace the current Home Care Packages and Short-Term Restorative Care programs.

Key points:

  • You’ll get a personalised care plan based on your needs.
  • The government will provide a care budget every 3 months, which you can use for support services.
  • Services can include help with showering, cleaning, cooking, nursing, transport, and more.
  • There’s also extra funding for equipment like shower chairs or grab rails, and home changes like ramps or rails.
  • You’ll have support from a care manager to help organise everything.

Already getting a Home Care Package?

Don’t worry — you won’t lose your services. You’ll move across to the new system automatically.

Can I change my provider to Sensible Care?

Yes, you can.

If you’re not happy with your current provider or just want a fresh start, you have the right to change at any time.

At Sensible Care, we make the switch simple and stress-free. We’ll guide you through the process, help with paperwork, and make sure your services continue without interruption.

Whether you’re with a Home Care Package provider or using the NDIS (self-managed or plan-managed), we’re here to help.

Need Help Getting Started?

Reach out on your terms, pick a time that suits you and let’s talk about how we can help.

Customer service representative with communication icons and clipboard